Privacy Policy 19myr
At 19myr, we are committed to protecting the privacy and security of every user's personal information. This policy explains in detail how we collect, use, store and protect your data as a user of our online casino platform.
Our Data Protection Commitment
19myr places user privacy as a priority in every aspect of our platform's operations.
Data Encryption
All your personal information and financial transactions are protected with SSL/TLS encryption technology, ensuring secure data transmission between your device and our servers.
Account Control
You have full control over your account information. Update personal data, change your password and manage privacy settings easily through your account panel.
No Data Sharing
Your personal information will not be sold, rented or shared with third parties for marketing purposes without your prior consent.
Transaction Privacy
Your deposit records, withdrawals and game history are kept confidential. Access to these records is limited to you and authorised support staff only.
Secure Storage
Your data is stored on servers protected with multi-layer access controls, continuous monitoring systems and strict security procedures in line with international standards.
Dedicated Support
Our 24/7 customer support team is ready to assist with any questions about your account privacy and security in both Malay and English.
Update Notice: This Privacy Policy was last updated on 1 January 2026. We encourage you to read this document carefully in full. Any significant changes will be communicated to users via email or an in-platform notice.
Introduction and Scope of This Policy
This Privacy Policy is established by 19myr and applies to all users who access or use our online casino platform at 19myr.onl. We operate under international licensing and comply with the data protection requirements set out under that licensing framework.
By registering or continuing to use 19myr's services, you agree to the collection and use of your personal information as described in this policy. If you do not agree with any part of this policy, please stop using our platform and contact the customer support team for further assistance.
This policy covers all services offered by 19myr, including online slots, live casino, sports betting, and all financial transactions carried out through our platform.
Personal Information We Collect
During the registration and use of the 19myr platform, we collect various categories of personal information to ensure a safe, transparent user experience that meets international licensing requirements.
Account Registration Information:
- Full name as per identity card or MyKad
- Date of birth (for age verification of 21 years and above)
- A valid and active email address
- Mobile phone number
- Username and password chosen by you
Identity Verification Information (KYC):
- Copy of MyKad or valid identity document
- Proof of current residential address
- Registered payment method information
Platform Usage Information:
- Game and betting history
- Deposit and withdrawal transaction records
- IP address, device type and browser information
- Login data and session activity
🔐 We do not store credit or debit card information directly. All transactions through supported payment methods such as Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency are processed through secure payment systems.
Purposes for Using Personal Information
19myr uses the personal information collected for legitimate and transparent purposes only. We do not use your data for any purpose other than those stated here.
- Processing account registration and verifying user identity
- Conducting age compliance checks — all users must be 21 years of age or above
- Processing deposits and withdrawals through the selected payment method
- Providing customer service and 24/7 technical support
- Sending account notifications, promotional updates and relevant bonus information
- Detecting and preventing fraud, money laundering and unauthorised access
- Complying with obligations under the international licensing that governs our operations
- Improving and developing platform features based on usage patterns
- Conducting internal statistical analysis to improve service quality
Sharing Information with Third Parties
19myr does not sell or rent user personal information to any third party for marketing purposes. However, we may share information with certain parties in limited and controlled circumstances.
Authorised Service Providers:
We work with third-party service providers responsible for supporting platform operations, including payment processors, game software providers and technical infrastructure providers. All these partners are bound by strict confidentiality agreements and are only permitted to use data for the stated purposes.
Regulatory and Legal Requirements:
User information may be disclosed to regulatory authorities or law enforcement agencies where required to do so by applicable law, court order, or international licensing requirements binding our operations.
Any request to disclose your personal information from an external party claiming to act on behalf of 19myr must first be verified through our official support channels. Do not share your account information with anyone.
Data Security Measures
We implement multiple layers of technical and organisational security to protect users' personal information from unauthorised access, alteration, disclosure or destruction.
- Data encryption during transmission using the latest SSL/TLS protocols
- Password storage using secure hashing algorithms
- Two-factor authentication (2FA) available for an additional layer of security
- Continuous account activity monitoring to detect suspicious patterns
- Regular security reviews by the internal technical team
- Internal access restricted based on the principle of least privilege
- Clear incident response procedures in the event of any security breach
While we take all reasonable steps to protect your data, users are also responsible for keeping their own login credentials secure. Please ensure your password is strong, unique and not shared with anyone.
Use of Cookies and Tracking Technologies
The 19myr platform uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for basic platform functions such as login sessions and account settings
- Performance Cookies: Collect anonymous usage data to help us improve the platform
- Preference Cookies: Save your preferences such as interface language and display settings
You can manage or block cookies through your browser settings at any time. Please note that blocking essential cookies may affect certain functions on our platform.
Data Retention Period
19myr retains your personal information for as long as your account is active or as long as needed to provide services to you. After account closure, we will retain your data in accordance with applicable legal and regulatory requirements.
Financial transaction records and KYC information are kept for the period specified by the international licensing governing our operations, to meet audit and compliance requirements. Game data and account activity are retained in accordance with applicable operational and regulatory requirements.
Once the required retention period has ended, your personal information will be securely deleted or anonymised using established procedures.
Changes to This Privacy Policy
19myr reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. Any changes will take effect immediately upon the updated version being published on our website.
For significant changes, we will notify users via their registered email or through a clear in-platform notice before those changes take effect. Continued use of the 19myr platform after such changes take effect constitutes your agreement to the updated version of the Privacy Policy.
We recommend you review this Privacy Policy periodically. The latest effective date is always shown at the top of this document.
Your Rights as a 19myr User
As a user of our platform, you have the following rights regarding your personal data.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time through our official support channels.
Right of Rectification
If your personal information is inaccurate or out of date, you have the right to request that it be corrected or updated.
Right of Erasure
You may request the deletion of your personal data, subject to legal and regulatory obligations that require us to retain certain records.
Right to Object
You have the right to object to the processing of your personal data for certain purposes, including direct marketing communications from 19myr.
Right to Portability
You may request your personal data in a machine-readable format for the purpose of transferring it to another relevant platform.
Right to Restriction
In certain circumstances, you may request that we restrict how we process your personal information while an issue is being resolved.
Unsubscribe
You can stop receiving marketing communications from 19myr by following the unsubscribe instructions in any email or through your account settings.
Right to Complain
If you have concerns about how we handle your data, you have the right to submit a complaint to us through the available support channels.
Enquiries Relating to Privacy
If you have any questions, concerns or wish to submit a request regarding your personal data, our team is ready to assist.
Privacy Email
Send a written enquiry to our privacy team at:
[email protected]
We will respond within business hours.
Live Chat 24/7
Contact our customer support team via live chat, available 24 hours a day, 7 days a week in Malay and English for immediate assistance.
Response Time
We aim to process personal data requests within a reasonable timeframe. Cases that require further review may take longer.
Start Playing With Confidence
Your privacy is protected at 19myr. Register an account today and enjoy a 100% welcome bonus of up to RM1,500 with a wide range of slot games, live casino and sports betting.