19myr FAQ for Malaysian Players

The 19myr VIP programme offers three levels with different weekly cashback rates. The Bronze level gives cashback of up to 0.3% per week, Silver up to 0.7%, while Gold — the highest level — gives cashback of up to 1.0% per week. This cashback is calculated automatically and credited to your account.

VIP level upgrades at 19myr depend on how actively you play over time. The more regularly and consistently you play — whether slots, live casino or sports — the sooner you qualify to move up to Silver and then Gold. There is no fixed turnover requirement published openly; 19myr evaluates your account activity as a whole.

VIP cashback at 19myr is calculated based on your playing activity over a full week. Credits are typically applied at the start of the following week. If you have not received your cashback at the expected time, contact the 19myr customer support team via live chat — they are available 24 hours a day in English.

Yes. VIP Gold players at 19myr receive priority in several areas of service. This includes faster withdrawal processing, access to exclusive promotions not available to all players, and more personal attention from the support team. The level of rewards and privileges increases in line with your VIP status.

The 19myr VIP programme takes your ongoing playing activity into account. Players who are less active over a certain period may not retain their level. To keep your status, maintain consistent playing activity. Contact 19myr support if you want to know more about the conditions for maintaining your VIP level.

Sic bo is a dice game that uses three dice. Players place bets based on the outcome of the three dice rolled — for example, the total value of the dice, specific number combinations, or whether the total is big (11–17) or small (4–10). In live sessions at 19myr, the dealer shakes the dice in a special container and the result is displayed in real time through high-quality cameras.

Baccarat is a card game where you choose to bet on either "Player" or "Banker" to get a card value closest to 9. The third option is "Tie". Cards worth 10, Jack, Queen and King count as zero; other cards follow their face value. Baccarat at 19myr is presented by a real dealer visible in a live stream, making the experience more authentic. 🃏

Live dealer games use real human dealers who run the game live via video stream, unlike RNG (Random Number Generator) games which are fully digital. Many players trust live dealer games more because they can see each round happen in real time. At 19myr, all live casino tables are broadcast in high resolution so every detail is clearly visible.

Roulette offers a variety of bet types. Inside bets include straight up (one number), split (two adjacent numbers), street (three numbers), corner (four numbers), and line (six numbers). Outside bets cover red/black, odd/even, 1–18 or 19–36, and dozen groups. At 19myr, the live roulette table display shows all these options clearly.

Yes, all live casino games at 19myr are accessible via your mobile phone or tablet. The 19myr website is optimised for screens of all sizes, so you can play baccarat, roulette, blackjack or sic bo directly from your mobile device without downloading any additional app. Make sure your internet connection is stable for the best video streaming experience.

Withdrawals at 19myr are usually processed within 30 minutes to 3 hours after the request is submitted. This applies to all supported withdrawal methods, including Touch 'n Go eWallet, DuitNow, FPX and Boost. If your withdrawal takes more than 3 hours, please contact 19myr customer support for a check. 🕐

The minimum withdrawal amount at 19myr is RM50. This means you need at least RM50 in eligible balance in your account before a withdrawal request can be submitted. Make sure your balance meets this requirement before starting the withdrawal process.

For security and compliance purposes, 19myr recommends that withdrawals be made to the same payment method used during deposit. For example, if you deposited via Touch 'n Go eWallet, the withdrawal should go to the same Touch 'n Go account. This helps speed up the verification process and reduces the chance of delays.

A "pending" status usually means your request is being reviewed by the 19myr finance team. This can happen if additional verification is needed, or if the request was received during a busy period. If the status has not changed after 3 hours, contact 19myr support via live chat and have your withdrawal request reference number ready.

Yes, 19myr processes withdrawals throughout the week including weekends and public holidays. Finance and support services operate 24 hours a day, 7 days a week. The standard processing time of 30 minutes to 3 hours still applies on weekends, though there may be higher request volumes at certain times.

The minimum deposit at 19myr is RM10 and this applies to all payment methods — whether Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrencies such as USDT, BTC or ETH. This low limit makes it easy for new players to try the platform without committing a large amount upfront. 💰

Yes, 19myr accepts deposits via cryptocurrency. You can use USDT, BTC (Bitcoin) and ETH (Ethereum) to top up your account. Crypto methods are suitable for players who prefer privacy and transactions outside the traditional banking system. Crypto deposits are processed automatically once the transaction is confirmed on the respective blockchain network.

To deposit via FPX, log in to your 19myr account and select the deposit option. Choose "FPX / Online Banking" and enter the deposit amount (minimum RM10). You will be directed to the FPX portal where you can select your bank — such as Maybank, CIMB, Public Bank and others — and confirm the payment using your TAC or bank password. Funds are usually credited instantly.

If funds have been deducted from your account but have not been credited to your 19myr account within the expected time, do not worry. Take a screenshot or print the transaction proof from your banking app showing the date, time, amount and reference number. Then contact 19myr support via live chat with the proof attached — our team will investigate and resolve the issue.

19myr does not charge any processing fee for deposits. The amount you enter is the full amount that will be credited to your account. However, some e-wallet providers or your own bank may charge a separate fee — this is outside 19myr's control. Check with your payment provider for more information about their charges.